AskLevi Privacy Policy

Operated by Janus Legal Services (“AskLevi,” “we,” “us,” “our”) A law firm licensed as an Alternative Business Structure (ABS) by the Arizona Supreme Court

Effective Date: [DATE] Version: 1.0

PLAIN-LANGUAGE SUMMARY (not a substitute for the full policy below): This policy explains what information AskLevi collects, how we use it, and who we share it with. When you describe a legal matter, we use automated tools (including AI) to organize and assess it and to connect you with an independent law firm — and we share what you submit with the firms we consider for your matter. We do not use your matter information to train AI models, and we do not sell your personal information. The specific consent for sharing intake details with firms is in the Client Intake Authorization & Disclosure Agreement.

1. Scope

This Privacy Policy applies to personal information we collect through the AskLevi website, the Levi AI intake assistant, the embeddable intake widget, the attorney directory, the case marketplace, and related services (the “Service”). For clients, it works alongside the Client Intake Authorization & Disclosure Agreement, which is the specific consent governing how your intake information is shared with prospective law firms. Where that agreement addresses a topic for clients, it controls; this policy covers our practices more generally.

2. Information We Collect

Information you provide:

Intake information — descriptions of your potential legal matter, which may include personal details, events, injuries, damages, contact information, and documents you choose to share.
Account and firm information — name, email, username, phone number, and, for firms, company name, primary licensing state, practice areas, and similar onboarding details.
Communications — messages you send us and information you provide in support requests.

Information we collect automatically:

Device and usage data — IP address, browser and device type, pages viewed, and interactions with the Service.
Approximate location — we resolve your IP address to a U.S. state to screen for jurisdictions where AskLevi does not operate. This is used for eligibility screening and analytics, not to pinpoint your precise location.
Cookies and similar technologies — used to keep you signed in, remember preferences (such as language and theme), secure the Service, and measure usage (see Section 6).

3. How We Use Information

We use personal information to:

Operate the intake, assess and score potential matters, and match and refer them to participating law firms;
Create and manage accounts, authenticate users, and provide support;
Screen for jurisdictional eligibility and protect against fraud, abuse, and security threats;
Operate the fee arrangement described in the governing agreements (including referral tracking);
Communicate with you about the Service; and
Comply with legal obligations and enforce our terms.

4. AI and Automated Processing

Your information is processed using automated tools, including artificial intelligence (AI) and large language models (LLMs) hosted on cloud infrastructure, to organize, assess, score, and route potential matters. We do not use your submitted matter information to train AI models. AI-generated assessments are organizational aids and are not legal advice or a legal opinion on the merits of your matter.

We share personal information only as described here:

Prospective law firms — to evaluate and potentially accept your matter. For clients, this sharing is authorized through the Client Intake Authorization & Disclosure Agreement.
Originating firm — if your intake was first captured through a widget embedded on another firm’s website, we share the referral-tracking information needed to operate the fee arrangement.
Service providers (subprocessors) — vendors who help us run the Service under confidentiality obligations, such as cloud hosting and storage, AI/LLM processing, email and messaging delivery, payment processing for firm billing, and bot-protection (for example, Google reCAPTCHA). These providers may process data on our behalf for those purposes only.
Legal and safety — when required by law, subpoena, or court order, or to protect the rights, safety, or property of users, the public, or AskLevi.
Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this policy.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

6. Cookies and Similar Technologies

We use strictly necessary cookies (for sign-in, security, and core functionality), preference cookies (such as language and theme), and limited analytics to understand and improve usage. The Service also uses Google reCAPTCHA to protect forms from automated abuse; reCAPTCHA is subject to Google’s privacy policy and terms. You can control cookies through your browser settings, though disabling some cookies may affect how the Service works.

7. Confidentiality and Privilege

Because AskLevi is not representing you and no attorney–client relationship is formed by using the Service, you should not assume that information you share with AskLevi carries attorney–client privilege. Privilege generally attaches only once a law firm formally agrees to represent you. Avoid sharing information you would not want disclosed to prospective firms for evaluation. See the Client Intake Authorization & Disclosure Agreement, Section 6.

8. Data Retention

We retain personal information for as long as needed to provide the Service, operate referrals and billing, comply with legal and recordkeeping obligations, resolve disputes, and enforce our agreements. Retention periods vary by the type of information and the purpose. Where a gating or screening event occurs before a matter is collected, we limit what we retain to what is needed for that screening and for aggregate analytics.

9. Security

We use administrative, technical, and physical safeguards designed to protect personal information, including access controls and storage of sensitive case data in restricted systems. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

10. Your Choices and Rights

Access and correction — you may request access to or correction of your account information.
Withdrawal — you may withdraw from the referral process at any time before signing a representation agreement with a firm; we will stop sharing your information with prospective firms, though we may retain records as required for compliance.
Deletion — you may request deletion of your personal information, subject to our legal and recordkeeping obligations.
State privacy rights — depending on your state of residence, you may have rights to access, correct, delete, or limit the use of your personal information, and to be free from discrimination for exercising them. We honor verifiable requests as required by applicable law.

To exercise any of these, contact us at [CONTACT EMAIL]. We may need to verify your identity before acting on a request.

11. Children’s Privacy

The Service is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information without a parent or guardian, contact us and we will take appropriate steps.

12. Third-Party Sites and Firms

The Service may link to, or be embedded on, third-party websites (including participating firms’ sites). We are not responsible for the privacy practices of those third parties. Independent law firms reachable through the Service handle your information under their own policies and professional obligations once they receive it.

13. United States Only

The Service is intended for users in the United States, and information is processed in the United States. We do not offer the Service to users outside the United States.

14. Changes to This Policy

We may update this Privacy Policy. Material changes will be posted with a revised effective date. Your continued use of the Service after changes are posted constitutes acceptance.

15. Contact

Janus Legal Services — AskLevi [ADDRESS] | [EMAIL] | [PHONE]

TEMPLATE NOTICE: This is a template prepared with AI assistance, not legal advice. It must be reviewed by qualified counsel — including for applicable U.S. state privacy laws (such as the CCPA/CPRA and similar statutes) and the Arizona Rules of Professional Conduct — before use. Bracketed items require completion, and the list of subprocessors in Section 5 should be confirmed against the platform’s actual vendors.